Shipping and Returns
FREE STANDARD DOMESTIC SHIPPING FOR ORDERS OVER $80 AUD
We ship worldwide!
Online orders are done Monday through to Friday and are dispatched the same day if you place an order before midday. However, if you purchase item/s with PayPal e-check, items will not be sent until payment has been cleared.
For domestic purchases, we charge a flat rate of $8 for all orders under $80. We use Australia Post as our carrier and parcels will take approximately 1- 5 business days depending on your location. For express shipping, we charge a flat rate of $12 regardless of the amount spent which takes approximately 1- 2 days. Please note that the delivery may take longer to Western Australia and to certain rural areas. Due to coronavirus, Australia Post no longer requires a signature on delivery, allowing them to safely drop your parcel at your door without contact.
Free shipping is applicable to orders that total $80 AUD or more, excluding the cost of shipping and are being delivered to an Australian address. Free shipping is automatically applied to these orders during the checkout process and is shipped using Australia Post.
International orders are shipped with DHL Express International which will be charged a flat rate of $25 AUD. DHL Express International has an approximate delivery time of 7-10 business days (3 - 5 business days for New Zealand customers). However, there are delayed deliveries for some of our overseas customers who are impacted by government lockdowns or limited flights which are out of our control. DHL is working with partner airlines to move items as quickly as possible. Please refer to this LINK for further information.
All prices listed on Little JC Boutique are in Australian dollars (AUD) and include GST. Any customs fees are the customers responsibility.
Upon placing your order an automated confirmation email will be sent to you with your order number. A subsequent email detailing your tracking number will be sent once the goods are dispatched.
If the goods are being delivered to your home, please ensure someone is at home who can sign for the delivery. We recommend your work or any other suitable daytime address to ensure someone is available to accept your order.
PO BOX delivery addresses are welcome.
If no one is present to accept delivery, your order will be taken back to the local post office and a notification card will be left. Please make sure you collect your purchase within 4-5 business days, after this time they will be returned to us and will have to be re-ordered.
Once we have dispatched your order, we no longer have control of your packages and therefore are NOT responsible for lost or stolen packages or packages delayed by the services of Australia Post.
If you have any questions regarding your shipping please Contact Us.
Online Returns and Exchange Policy
At Little JC Boutique, we want you to be happy with your purchase. However, we understand some items are not always what you want. Our returns policy has been designed to make dealing with Little JC Online Boutique as easy as possible.
Unfortunately, we do not offer refunds for change of mind, incorrect sizing or slight colour variations due to edited photos but we do offer an online store credit for the value of the item/s valid they are returned in their original condition with the tags attached, receipt and returns form. There are strictly no returns on any final sale items, swimwear, bodysuits or accessories due to hygiene reasons. All online orders must be returned online within 14 days of receiving your order.
Customers will be responsible for shipping and handling charges for any returns. We recommend sending return parcels via registered post as we are not liable if your return is not received. Due to the popularity of our products, all returns will automatically be issued as an online store credit unless discussed via email. You will receive an email with details of the store credit (gift voucher) which has no expiry date! The store credit is valid for online purchases only. If you have not received your store credit, please check the tracking number to see where your parcel is. All returns will be credited within 3 business days of receiving the item. If you have any issues, please call our head office on 07 3397 8895 or email us at firstname.lastname@example.org.
If you were shipped the wrong order or the goods are faulty, please contact us within 14 days of receiving your parcel and we will send you an instruction email on how to return the items without any extra shipping costs. Please also fill in the appropriate fields in the Returns Form in the case of a manufacturing fault to let us know if you would prefer a replacement, a repair, or a refund.
All returned goods are subject to inspection. Little JC reserves the right to reject a return if we conclude it is not in a new condition. This includes if swing tags are not attached, it has fake tan, make up, markings or an odour. In this unlikely event, we will notify you by email and return the goods back to you. Any shipping costs are the responsibility of the customer and cannot be refunded unless the goods are faulty. We do not accept any returns for exchange or refund on sale items unless the goods are faulty.
Any refunds will be made in the same way as you originally paid and will be processed back to the original card-holder details. You will be informed via the registered email address when this transaction is completed. You should receive your refund within 5 business days when we have received your purchase back. No online returns or exchanges are offered at any one of our physical stores.
Returns can be sent to the below address and must include your original invoice:
Little JC Online Returns
Level 2, 225 Montague Road,
West End, QLD 4101