Returns

Our Returns Policy : 

• We do not offer refunds for returns, we issue store credits. 
• Your order must be returned to our warehouse within 30 days of receiving the parcel. 
• Items must be unworn, unwashed and with all tags attached. 
• We do not accept returns on any swimwear or jewellery items including hair accessories for sanitary purposes.
• Customers are responsible for shipping and handling charges on any returns. 

Store Credits : 

• Store credits have no expiry date and can be used whenever you wish. 
• Our returns team will inspect all returns upon arrival and reserve the right to refuse the return if it does not meet the criteria. The package/item will then be sent back to the sender. 
• Store Credits are only to be used on our online store and are not valid within our physical stores. 

Processing Times : 

• We process all of our returns within 14 days of receiving. 
• You will automatically be issued with a store credit sent to your email once our team has deemed the items to be in good condition. 

Please email our team at info@littlejc.com.au if you believe you have received a faulty item/s. 

How To Return Your Domestic Order : 

We have recently added in loop returns, please use our company's specific link to process your return.

  1. Go to https://littlejcboutique.loopreturns.com/#/
  2. Enter your post code and order number. 
  3. Follow loops instructions, select the item you want to return. 
  4. Go to your email for your personal return slip. 
  5. Once the parcel is returned to us, arrives at our warehouse, and is processed you will receive your store credit. Please keep in mind that the return shipping will be deducted when store credits are sent.

 

Await for our warehouse to receive your return in which our returns team will access the item/s to make sure they are in original condition with tags attached and the returns form/original receipt.

You will then be issued with an automatic emailed store credit which has no expiry date. Please note that we charge a $12.00 handling fee to cover both labor and the return shipping cost. This amount will be deducted from your store credit. 

 

If you were shipped the wrong order or the goods are faulty, please contact us within 14 days of receiving your parcel and we will send you an instruction email on how to return the items without any extra shipping costs. Please also fill in the appropriate fields in the Returns Form in the case of a manufacturing fault to let us know if you would prefer a replacement, a repair, or a refund.

 

How To Return Your International Order : 

• Either print off our Returns Form and fill in the appropriate fields OR write your name, order number and the reason for your return on the online original receipt sent in your order. 

• Take your return parcel to your local post office and dispatch. Please ensure you have written the correct address shown below and Little JC Boutique on the package. 

• Await for our warehouse to receive your return and inspect to ensure that tags are attached, the item/s are in their original condition, unwashed and unworn. 

• We process all returns within 14 days from receiving. Keep an eye out for an automatic email sent to you containing your store credit. 

If you were shipped the wrong order or the goods are faulty, please contact us within 30 days of receiving your parcel and we will send you an instruction email on how to return the items.
 Please also fill in the appropriate fields in the Returns Form in the case of a manufacturing fault to let us know if you would prefer a replacement, a repair, or a refund. 

Please Note:

All returned goods are subject to inspection. Little JC reserves the right to reject a return if we conclude it is not in a new condition. This includes if swing tags are not attached, it has fake tan, make up, markings or an odour. In this unlikely event, we will notify you by email and return the goods back to you. Any shipping costs are the responsibility of the customer and cannot be refunded unless the goods are faulty. We do not accept any returns for exchange or refund on sale items unless the goods are faulty.

Any refunds will be made in the same way as you originally paid and will be processed back to the original card-holder details. You will be informed via the registered email address when this transaction is completed. You should receive your refund within 5 business days when we have received your purchase back. No online returns or exchanges are offered at any one of our physical stores.

 

Returns can be sent to the below address and must include your original invoice:

Unit 2/107 Bowen Street, 
Windsor, 4030, QLD

Australia